Return Policy

Last Updated: November 14, 2024

At +1 (555) 524-1938, we are committed to customer satisfaction. If you are not satisfied with our products or services, we are happy to help with refunds or exchanges. This Return Policy describes the conditions and procedures for return requests in accordance with applicable US federal and state consumer protection laws.

1. Return Period

You may return most items within 30 days of delivery for a full refund, and within 60 days for exchange or store credit, provided the items meet our return conditions below.

To receive a refund or return, you must meet the following conditions:

  • Request the return within the applicable time period.
  • Provide proof of purchase such as a receipt or order confirmation.
  • Items must be in original condition with all tags, packaging, and accessories.
  • Items must not show signs of wear, damage, or alteration.

2. Return Process

To request a return:

  1. Contact our customer service team via email or phone within the return period.
  2. Provide your order number and clearly state the reason for the return request.
  3. Submit any required documentation such as receipts or photos for damaged items.
  4. Follow our instructions for returning the product, including using the provided return label.

Our team will review your request and provide return instructions within 2 business days. For approved returns, refunds will be processed within 5-10 business days after we receive the returned item.

3. Types of Returns

Standard Returns (30 days)

  • Full refund to original payment method for unused items in original condition.
  • Customer responsible for return shipping costs unless item is defective or we made an error.
  • Original shipping charges are non-refundable unless item is defective.

Defective or Damaged Items

  • Items that arrive damaged or defective can be returned at any reasonable time.
  • We provide prepaid return labels for defective items.
  • Full refund including original shipping costs, or free replacement.

Wrong Item Shipped

  • If we ship the wrong item, we cover all return costs.
  • We will expedite the correct item to you at no additional charge.

4. Non-Returnable Items

The following items cannot be returned:

  • Personalized or custom-made items.
  • Digital downloads or software that has been accessed.
  • Perishable goods or items with expiration dates.
  • Items that have been used, worn, or damaged by the customer.
  • Health and hygiene items that have been opened for safety reasons.
  • Gift cards and promotional items.

Note: These items may still be covered under manufacturer warranties if defective.

5. Refund Method and Timeline

Upon approval of your return request:

  • Refunds will be processed to your original payment method.
  • Credit card refunds typically appear in 3-5 business days.
  • PayPal refunds are usually instant once processed.
  • Bank transfers may take 5-10 business days depending on your financial institution.

6. Exchange Policy

If you wish to exchange a product:

  1. Contact our support team with your order details and exchange request.
  2. Specify the reason for the exchange and the desired replacement.
  3. We will provide exchange instructions and handle any price differences.
  4. Exchanges are subject to product availability and return conditions.

7. Shipping and Handling

Customer Returns: You are responsible for return shipping costs unless the item is defective or we made an error.
Defective Items: We provide prepaid return labels and cover all shipping costs.
Exchanges: We cover shipping for the replacement item if the original was defective.
Lost Returns: We recommend using trackable shipping methods for returns over $50.

8. Warranty Information

Many products come with manufacturer warranties that are separate from our return policy. Warranty terms vary by product and manufacturer. For warranty claims, you may contact us or the manufacturer directly. We will assist you in processing warranty claims when possible.

9. Contact

For questions or assistance with returns and exchanges, contact us:

  • Email: info@item-csgo.com
  • Phone: +1 (555) 524-1938
  • Address: 1247 Gaming Avenue Suite 420, Digital District New York, NY 10001
Important Note: This Return Policy complies with applicable US federal and state consumer protection laws. Your statutory consumer rights under applicable warranties and state consumer protection laws cannot be excluded or limited. For unresolved disputes, you may contact your state's Attorney General office, the Better Business Bureau, or pursue other legal remedies available under state and federal law.